Terms & Conditions
We will accept merchandise returns of non-furniture items within 20 days of customer receipt. If the item is damaged during delivery, we should be intimated within 24 hours and sent a photograph of the item which has been unpacked.
After the item has been unpacked and due to some reason if you do not want the product, then we will arrange a pick up by our courier company at your expense for the delivery to our godown.
Stock Furniture Items
If you are not satisfied with your Stock furniture purchase, you must contact us within 7 days of delivery or pickup to arrange a return. The item must be returned within 10 days of delivery or pickup. The item will be inspected upon return, and a refund amount will be determined based on its condition. And we will provide you with further instructions on where returns should be shipped and the amount you will be refunded.
Stock Plus and Custom Furniture Items
We require a 50% deposit for all Stock Plus and Custom furniture items. These items are made to your specifications and cannot be returned or exchanged. Once you place your order, you have 72 hours to change or cancel. The 72-hour time frame begins as soon as you place your order in a store; for online orders, the 72-hour time frame begins once you confirm your fabric selection with a Customer Service representative. After 72 hours, your 50% deposit is nonrefundable. If a Stock Plus or Custom item arrives with a manufacturing defect or damage caused during transit, we will repair or replace the defective or damaged area. If that isn’t possible, we will arrange an exchange. We reserve the right to determine the best course of action
- You may not have more than one account. Additionally, you are prohibited from selling, trading, or otherwise transferring your pineconedesign.in account to another party. If you don’t qualify, you may not use the Service or our Site. If you are registering as a business entity, you may represent that you have the authority to bind the entity to this User Agreement.
- Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of pineconedesign.in you agree to be bound by the Terms and Conditions. The Company owns no responsibility in any manner over any dispute arising out of transactions by any third party using your account/e-mail provided by you to the Company or payments made by your credit card by any third party.