Pine Cone Designs acknowledges return of products only limited to direct sale between vendor and consumer. This only entails sale online, and not through retail outlets.
Any product that has been hampered or damaged while transportation must be notified by email within 48 hours of the product being delivered and returned to our warehouse within a strict time period of one-week, else Pine Cone Designs will not be liable to accept the merchandise. In such cases, the customer will have to write in to firstname.lastname@example.org and a prompt response is guaranteed from our end. We will investigate the damage from our end and repair the merchandise in entirety.
All couriers of this nature will be borne by the customer themselves. Pine Cone Designs will only bear the expenses of the transaction after the repair of the merchandise.
Please note, damaged products specific to repair will have to be couriered back to our warehouse wherein all costs will be borne by the customer themselves. Pine Cone Designs will only bear the expenses of the transaction after the repair of the merchandise.